"Welcome Jack. I'm glad you could join us. Nice wand, by the way, Jack. I was just filling them in on our improvements and goals for St. Mungos. One of our first objectives is to modernize St. Mungos. When I took this post, it looked like not even the magazines in the reception room had changed since the 1930's. And St. Mungos looked like the place of last resort instead of a place of hope and healing for wizarding families. So, we have extensively redecorated every floor and explored the use of the hospital to make sure that we are offering the best health care possible. When I got here, muggle hospitals were far more advanced than we were. WeI will not stand for that. WeI have made sure tha tweI have used plenty of light, friendly colors and furniture, lots of live plants, and in some places, tanks of live fish to convey life and hope to families. WeI have replaced hardback chairs with comfortable leather chairs and warm fabrics, and I've put hope inspiring artwork on the walls. WeI have included a quietroom for meditation and prayer for people who need to have that place of peace.
"I have now hired a full staff of excellent, experienced healers, and Jack is in charge of them, rather than being one of the last places anyone wants to work. Among the healers, I have also hired my father on staff because of his vast experience and qualifications--he is a potionsmaster and he is also a Master Healer. The number of those that we have in England can be counted on one hand. And St. Mungos needs a good potionsmaster and also should have a Master Healer on staff. As for Jack here, I hired him to be my second in command because I am a very busy woman with a family and a baby on the way. I want to be certain that care is not every compromised because of my presence or lack of it.
"WeI have done away with those ridiculous lime green uniforms and have gone to white lab coats that are embroidered in black and gold with the St. Mungos logo and each healer's name. WeI have made sure that the place is spotless. We have changed the entire dietary department. I refuse for us to continue serving swill. We have required that we serve gourmet quality foods consistently--whether we are serving patients, staff or visitors. They deserve excellent quality, healthy foods.
"WeI have remodeled the mental health wards to make them more homelike and less institutional. They suffer enough without feeling imprisoned. I want them treated with respect, and weI have tried to make their quarters more comfortable for them so they can heal.
"I also am looking at wanting to start an internship program, hopefully with Hogwarts, but I could do it independently if I chose, I suppose. I want students to be able to work with our healers and learn the art of healing so that we can always be encouraging others to enter the healing profession. Likewise, I want to start a volunteer program so that we can involve the wizarding community to become involved and to participate in making St. Mungos a place of life and hope, rather than the place people come when they have no other choice."
ooc: for a full description on Khaat's efforts read the thread called "Undoing the Past" here in St. Mungos.